Our Privacy Protocol, referred to as «the Protocol,» serves as the foundation of our company, outlining how we collect, store, use, and disclose personal information about you ("User» or «Customer»). This Protocol applies to both current and potential users, as well as to visitors exploring the RiseSparkSolution website(s), whether they register directly or access our site through other means. At RiseSparkSolution, safeguarding your privacy is paramount, and we carefully manage the personal data collected during your online interactions.
Discover the comprehensive legal documentation available on our Privacy Policy page.
Privacy Policy
Introduction
Data Collection Procedures
Adhering to stringent regulatory standards, including the European Directive 2016/680 on personal data processing and the General Data Protection Regulation (GDPR) under Regulation (EU) 2016/679, RiseSparkSolution prioritizes the meticulous handling of user personal data. Governed by our Privacy Policy and the Trading Terms and Conditions, every aspect of personal data processing is rigorously managed.
Collaborating with affiliated data controllers ("Affiliates»), RiseSparkSolution diligently collects and stores personal data when users complete online trading account applications or engage with other services on our website. Providing any application or form and using our services entails sharing confidential information that enables us to deliver services and manage your trading account.
Throughout the registration process, RiseSparkSolution carefully collects user identification documents, following strict internal protocols and procedures. This data collection and processing aim to establish a business relationship, conduct marketing activities, and evaluate the services provided by the Company and its Affiliates. Using the EXM Solution, specific personal data is collected to customize services and improve service delivery. Accumulating such information enables RiseSparkSolution to effectively monitor and enhance services for current and potential customers.
Personal information: including full name, phone number, email address, date of birth, and residential address.
Financial information: such as estimated annual income, net worth, trading experience, and level of investment knowledge.
Verification documents: like a valid passport or ID, utility bills, bank statements/card copies, or corporate documents for companies. Detailed guidelines are available in the KYC (Know Your Customer) policy on our website.
Website usage information: including cookie data stored with your personal profile. This encompasses specific site areas visited, pages viewed, visit frequency and duration, transaction types engaged in, documents downloaded, Internet Protocol (IP) address, login details, IP time zone settings, location, and referral information from other websites.
Utilization of Personal Data
RiseSparkSolution utilizes your information for various purposes:
Identity verification and maintenance of personal profiles.
Assessment of suitability for products and services offered.
Provision of requested services, including transaction processing.
Promotion of relevant products and services.
Communication of updates regarding your business relationship with RiseSparkSolution.
Customization of website content based on preferences and interests.
Analysis of anonymous statistical data to improve products and services.
Administration of your account and assessment of applicable fees and charges.
Sharing of personal data with third parties like Company Affiliates, data processors, banks, payment providers, and marketing affiliates, as necessary for managing your trading account.
Personal data used for service provision and customer satisfaction will be retained as necessary. Data processed for service provision may be kept longer to handle potential disputes. Data processed for marketing and profiling purposes will be retained until consent is withdrawn. After withdrawal, data will cease to be used for marketing and profiling but may be retained for dispute resolution or customer safety. All data retention and processing comply with relevant privacy laws and regulations.
RiseSparkSolution monitors and retains all communications, including written, phone, or electronic exchanges between you and the company, in accordance with internal policies.
By clicking the registration button and using RiseSparkSolution services, you consent to our policies. If you disagree with these policies, RiseSparkSolution recommends promptly terminating services and closing your account as detailed in the Terms & Conditions.
Disclosure of Personal Information
In compliance with legal and regulatory obligations, RiseSparkSolution may disclose clients' personal data under specific circumstances:
To safeguard RiseSparkSolution's rights and comply with court orders or legal proceedings.
To prevent potential fraudulent activities.
To fulfill legal obligations and respond to legal requests.
To protect RiseSparkSolution's website rights or property.
To respond to urgent situations affecting personal safety of users, the company, or the public.
Additionally, RiseSparkSolution reserves the right to disclose personal data to various entities under specific conditions:
RiseSparkSolution Introducing Brokers, Affiliates, business partners, or third parties handling outsourced operations.
Financial institutions or entities involved in payment processing and financial activities as authorized by the user.
User representatives such as financial advisors, brokers, or legal counsel.
Third parties involved in transaction processing or service delivery.
Authorities to whom the Company is legally required to disclose such information.
All data processors are obligated to ensure their staff understands the confidentiality of Personal Data and complies with applicable laws. They must indemnify RiseSparkSolution against any costs, claims, damages, or expenses arising from failure to fulfill obligations under this Privacy Policy. While RiseSparkSolution manages data processing for specific purposes, it cannot be held responsible for unauthorized access.